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Frequently asked questions.

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General

What is Bossy Panda?+
Bossy Panda is a Montreal-based custom merch and garment printing studio with over 14 years in the industry. We offer custom printing and embroidery for businesses, brands, and events, from a single item to thousands of units. We also offer retail kiosks and branded online web shops as managed services.
What products can I customize?+
T-shirts, hoodies, crewnecks, hats, tote bags, polos, jackets, and more. We add new products regularly. Browse our full catalogue at bossypanda.com/products.
Is there a minimum order quantity?+
No minimums for most products when ordering online. Some decoration methods (like screen printing) may have minimums for cost efficiency. We will always let you know before you commit.
Do you ship across Canada?+
Yes. We ship coast to coast across Canada. US shipping is on the way. You can also pick up in person at our Montreal location.
How long does production take?+
Standard production is 5–10 business days after artwork approval. Rush orders are available. Contact us for turnaround options.

Design & Artwork

Do I need to have a ready-made design?+
No. Our in-house design team can help you create a design from scratch, or we can refine your existing artwork. Design assistance is included in many of our service packages.
What file formats do you accept?+
Preferred formats are AI, EPS, or PDF (vector). High-resolution PNG (300 dpi+) is also accepted for most methods. If you only have a JPG or low-res file, let us know. Our team can usually recreate it.
Will I see a proof before printing?+
Yes, always. We send a digital proof for your approval before printing a single item. No surprises.
Can I print full-colour designs?+
Yes. Direct-to-garment (DTG) printing supports full colour with no additional cost per colour. Screen printing uses spot colours, which can affect pricing for complex designs.

Printing Methods

What printing methods do you offer?+
We offer screen printing, embroidery, direct-to-garment (DTG), heat transfer vinyl (HTV), and direct-to-film (DTF). Each method has different strengths depending on the design, quantity, and garment.
Which method is best for my order?+
It depends on your quantity, design, and fabric. Screen printing is best for large runs with few colours. Embroidery is ideal for hats, polos, and a premium look. DTG works well for small runs and complex full-colour designs. We will recommend the best method for you.
Is embroidery available on all products?+
Embroidery works on most structured garments: hats, polos, jackets, and hoodies. It is not suitable for very thin or stretchy fabrics.

Orders & Payments

What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, Amex) through Stripe. Apple Pay and Google Pay are also available at checkout.
Can I make changes after placing an order?+
Contact us as soon as possible. Changes are possible before production begins. Once printing starts, changes may not be possible.
What is your return policy?+
Because all items are custom-made to order, we do not accept general returns. However, if there is a production error or quality issue on our end, we will reprint or refund. No questions asked.
Do you offer bulk discounts?+
Yes. Pricing scales down for larger quantities. Request a quote through our contact page for orders over 50 units.

Retail Kiosks

What is a Bossy Panda retail kiosk?+
A touchscreen kiosk pre-programmed with your brand, products, and a Stripe terminal. Shipped ready to plug in and sell from your retail location. It generates incremental merch revenue without extra staff.
What is included in the kiosk packages?+
Each package includes the kiosk hardware, full brand programming, Stripe terminal, branded merch to display at your kiosk, and shipping across Canada. Monthly fees cover software updates and support.
Where can I learn more about kiosks?+
Visit our dedicated kiosk page at bossypanda.com/kiosks for full pricing and package details.

Web Shops

What is a Bossy Panda web shop?+
A fully managed, branded online merch store built and operated for you. We design the products, build the store, and handle all fulfilment. You earn the revenue and we do the work.
Do I need a developer or designer?+
No. We handle everything: design, store build, copywriting, product photography, and ongoing management. All included in your plan.
Where can I learn more about web shops?+
Visit bossypanda.com/web-shops for full details, pricing, and package comparison.

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